Company News & Information

FirstEnergy employees made sure those in need have warm clothing and other critical items for the upcoming winter through our Winter Warm-Up: Heads, Hands and Feet initiative. The Employee Business Resource Group Community Involvement Council (EBRG CIC) worked with local nonprofit organizations to hold this companywide program. Our EBRG chapters identified their area’s nonprofit organizations…

Winter doesn’t officially start until Dec. 21. But workers at FirstEnergy’s regulated generating plants began preparing for the season long before the leaves started falling. Facilities have buzzed with activity since early September, with a number of significant enhancements focusing on reliability and efficiency. FirstEnergy has a cold-weather checklist that includes insulating pipes, setting up…

When you think of social media, you probably don’t think of it as a customer service tool, do you? Think again. FirstEnergy and its operating companies have been using social media to engage with customers since 2011. From providing important information about managing electric service to assisting with customer service issues, social media gives FirstEnergy…

How Utility Scammers Work Tactics: Scammers often use Caller ID spoofing software to misrepresent the source of a phone call to further mislead and confuse their targets. Call-back numbers provided by these criminals often use greetings and hold messages that mimic legitimate businesses. Scammer will claim their phone number is different from the number listed…

The following work groups recently achieved safety milestones: Potomac Edison Oakland – Twenty-four employees at the service center celebrated seven years without an OSHA-recordable incident on Oct. 14. Bargaining-unit employees at Potomac Edison are represented by Utility Workers Union of America (UWUA) Local 102. Penelec Oil City – The district’s 46 employees achieved one year of OSHA-free…

Ohio Edison recognized the following work groups for their safety commitment: Springfield – Meter Services celebrated 21 years without an OSHA-recordable incident on Oct. 12. The group’s three employees also achieved three years without a controllable motor vehicle accident (CMVA). Massillon – Twenty-eight employees in the Lines group achieved nine years without an OSHA recordable…

Employees in the following JCP&L work groups were recognized for their safety commitment: Fleet Services – Ten employees in Central New Jersey’s remote reporting night crew achieved 10 years without an OSHA-recordable incident. Wall – The Cable group’s 15 employees eclipsed 10 years without a controllable motor vehicle accident (CMVA). Toms River – Utility Construction…