Resources

Empower

Empower is a user-friendly digital resource that is accessible through any computer or mobile device. It is a one-stop resource for retirees to access information and perform tasks such as updating contact information (address, phone number, email, etc.), checking pension statements (if receiving), updating direct deposit bank account information, reviewing life insurance information (if eligible) and contacting the HR Help Desk for assistance.

EMPOWER LOGIN

While signing up for Empower, enter the month and day of your birth using the MM-DD (with a dash between the month and day) format.

Online Pension Pay Statements

View your pension pay statement prior to August 2023.

PENSION PAY STATEMENT

If you have not commenced your pension benefit, you can run pension estimates using an online tool.*

PENSION CALCULATOR

*Pension participants (including former FirstEnergy employees) can run as many pension estimates as needed for retirement planning. First-time users need to confirm their identity, then set up an account. Simply follow the prompts. If you have any questions, contact Aon (the plan’s third-party administrator and actuary) at 1-855-326-8167.

401(k) Savings

Find information on your 401(k) savings plan, including portfolio elections, rates of return and more.

401(k) SAVINGS PLAN

2023 Tax Forms

2023 Form 1099s and Form W-2s are being mailed by ADP during the week of January 23, 2024.  You can also access the forms online. Note: if you previously registered with ADP as an active employee, you will not need to register again.

LEARN MORE

 

Retiree Change Forms

FAQs

Get answers to some of our most frequently asked questions.

Learn More

HR Help Desk

If you have questions about your pension or retiree benefits, we have answers.

HR Help Desk
1-800-543-4654

Shareholder Transfer Agent

Mailing Address
American Stock Transfer & Trust
Company, LLC
Attention: FirstEnergy Corp.
P.O. Box 2016
New York, NY 10272-2016

Telephone
An AST shareholder services representative can be reached at 800-736-3402 between the hours of 8 a.m. and 8 p.m. Eastern Time, Monday through Friday. An Interactive Voice Response System is available 24 hours a day, seven days a week.

Website
Shareholders can access information on AST’s website.

Email
Shareholders can email inquires to firstenergy@astfinancial.com.