Resources

FAQs

Get answers to some of our most frequently asked questions.

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401(k) Savings and Pension Information

Find information on your 401(k) savings plan, including portfolio elections, rates of return and more.

401(k) SAVINGS PLAN

If you have not commenced your pension benefit, you can run pension estimates using an online tool.*

PENSION CALCULATOR

*Pension participants (including former FirstEnergy employees) can run as many pension estimates as needed for retirement planning. First-time users need to confirm their identity, then set up an account. Simply follow the prompts. If you have any questions, contact Aon (the plan’s third-party administrator and actuary) at 1-855-326-8167.

HR Service Center

If you have questions about your pension or retiree benefits, we have answers.

Human Resources Service Center
1-800-543-4654
Monday – Friday, 8 am to 4:30 pm
HRService@firstenergycorp.com

Shareholder Transfer Agent

astfinancial.com

Mailing Address
American Stock Transfer & Trust
Company, LLC
Attention: FirstEnergy Corp.
P.O. Box 2016
New York, NY 10272-2016

Telephone
An AST shareholder services representative can be reached at 800-736-3402 between the hours of 8 a.m. and 8 p.m. Eastern Time, Monday through Friday. An Interactive Voice Response System is available 24 hours a day, seven days a week.

Website
Shareholders can access information on AST’s website.

Email
Shareholders can email inquires to firstenergy@amstock.com.