VTO – The Way to Go!

Barbara Moran, supervisor, Customer Contact Center (holding Fahey Award) and Karla Brzuzy-Trotto, advanced Customer Service associate (r. of Barbara), are shown with Hope Inc. staff.

December 20, 2019

Our employees really embraced FirstEnergy’s VTO (Volunteer Time Off) policy. New this year, the policy allows eligible employees to participate in up to 16 hours annually at approved 501(c)3 organizations during the workday.

Let’s take a look at how our Mon Power employees took advantage of their VTO hours.

Honored for Support

The VTO program has been extremely successful in Fairmont, W.Va. And, as a result of ongoing community support, Mon Power was honored with the Fahey Award during HOPE Inc.’s annual Light Up the Night candlelight vigil. The Fahey Award is presented to a business that has helped Hope Inc. in the fight against domestic violence.

The event, held at Fairmont State University, began with a poetry reading and was followed by a heartfelt talk by a survivor of domestic abuse. The evening ended with a candlelight vigil, prayers and a moment of silence for those who have lost their lives to domestic violence.

Year to date, we have volunteered a total of 736 hours at Hope Inc.

Rob McCormick, HOPE Inc. maintenance supervisor said, “I am not sure how we ever managed to get anything accomplished before FirstEnergy started the volunteer program and began to help us out.”

Since our VTO program launched, Fairmont Contact Center has volunteered a total of 1,620 hours at 12 different 501(c)3 organizations. And, 148 employees, or roughly 65% of the group, have volunteered at least once. The center also has established partnerships with three additional organizations to create regular volunteer opportunities.


Barbara accepting the award from Zach Wallen, board president, of Hope Inc.

The Fahey Award.