Take Your Account Online

August 27, 2020

​Wouldn’t it be great if all the information related to your electric account – from usage to billing and even outage information – was digitally accessible from one convenient location? If you’re a FirstEnergy  customer, this is completely possible – when you register for an online account with us.

When you register, you can also enroll in our Outage and Billing Alerts program to receive automated email or text messages on topics including:

  • Restoration updates when you have reported an outage
  • Notifications of scheduled power outages
  • Severe weather alerts in advance of storms
  • Billing reminders, including alerts when a new bill is available, a payment is due, a payment has been posted or no payment has been received. View more information on our eBill program.
  • Meter reading reminders​​

Receiving outage and billing alerts benefits the company, too. Today we answer more than 15 million calls annually from customers, including about 2.4 million outage calls. By making it faster and easier to keep customers informed, we save time and money – and provide better service to customers.

You also can sign up for alerts on our customer app or by texting REG to 544487 (LIGHTS).