November 6, 2019

Providing safe and reliable electricity to our customers takes a team effort – ranging from employees monitoring the weather forecast to those fielding outage calls and identifying where to send field crews. We recognized some of the people who work behind the scenes to support the process in a recent story on the FirstEnergy website.

Employees featured in the story were: Tom Workoff, meteorologist; Lisa Rouse, director, Outage Management; Caleb Loosli, dispatcher; and D’Andre Rodgers, advanced Equipment Support specialist. The story included videos – posted to our public YouTube channel and other social media – in which Tom and Caleb talked about their roles while D’Andre demonstrated how infrared technology is used to proactively detect potential equipment issues.

Read the story and watch the videos here.