Providing On-Hand Assistance

Left to right: front row, Jennifer Meade and Chandra Adler. Back row, State Rep. Terrence Upchurch, State Rep. Stephanie Howse, Sharon Williams, State Sen. Sandra Williams, Kelly Curry, State Rep. Janine Boyd and Terry Killen. The Ohio lawmakers sponsored the recent expo. Williams expressed her appreciation of the FirstEnergy group's assistance.

January 25, 2019

Instead of settling in at home before last Saturday’s snowstorm, a group of FirstEnergy employees was out helping customers at the Annual Energy Assistance Expo in Cleveland. On hand were Terry Killeen, manager, Regional External Affairs; Chandra Adler, FirstEnergy Contact Center (FECC) supervisor; Jennifer Meade, FECC acting coordinator, Customer Care; and Kelly Curry and Sharon Williams, FECC Customer Service assistants.

The expo focused on helping low-income individuals receive assistance with their utility bills. Members of the FirstEnergy group spent the day working with customers to give them a better understanding of their electric bill. As a result, many attendees left the event armed with information on how to lower their bill.