July 28, 2022

​As we work to embrace a more customer-focused company – transforming our customers’ experience through fresh, forward-thinking initiatives that make a positive impact – one employee is being recognized for her work building a positive, trusting relationship with our customers.

Kathleen Kline-Beckwith, staff business analyst, National Accounts & Customer Support, recently was honored with the Edison Electric Institute’s (EEI) National Key Accounts Program Award for Outstanding Customer Engagement.

She was one of a select group of individuals in the utility industry to be recognized with this prestigious honor. The awards, which have been presented annually for the past 20 years, recognize EEI member companies and their National Key Accounts executives for outstanding engagement and partnership with multi-site customers.

“Kathleen’s commitment and unwavering support of many of FirstEnergy’s largest and most influential key National Account customers cannot be understated,” said Scott Wickert, director, National Accounts & Customer Support.

FirstEnergy manages more than 200 national brands that include retailers, restaurants and other industries, representing tens of thousands of electric meters across our service territory – and Kathleen’s work is vital to ensuring these accounts receive the dedicated support and customer service they require for successful daily operations.

“With a track record of providing outstanding service during her 35 years with FirstEnergy, Kathleen continues to model and lead our customer engagement culture with top performance and passion,” added Mark Jones, vice president, Customer Engagement. “Her efforts are an example of living our core values of Stewardship and Performance Excellence each and every day.”

The Outstanding National Key Accounts Customer Engagement Awards were established 20 years ago by the Customer Advisory Group, consisting of national corporate customers that provide feedback, guidance and support to EEI’s National Key Accounts program.

Through this awards program, hundreds of national corporate customers voiced their support and preferences for companies and individuals that exceed their expectations in all aspects of the electric company-customer partnership, including the day-to-day customer service, emergency communications and operations, and delivering products and services that help customers meet their clean energy, electric transportation and sustainability goals.