Helping Income-Eligible Customers Save Energy, Money

September 25, 2019

Income-eligible customers in our operating company service territories can take advantage of a variety of special programs designed to make energy savings easier.

For instance, customers in the Keystone State can apply for a statewide program designed to reduce the electric bills of low-income consumers. The Pennsylvania WARM Program helps customers lower electric bills and keep their homes comfortable in the winter and summer months.

Met-Ed, Penelec, Penn Power and West Penn Power customers participating in WARM receive an in-home energy evaluation, work with a trained energy educator to create an energy-savings plan, and can have energy-saving items installed in their home, including:

  • Caulking and weather-stripping
  • Refrigerator/freezer testing and possible replacement
  • Electric water heater inspection
  • Energy-saving light bulbs

The specific customer improvements are determined during the home energy evaluation.  No payment is required for installations or services.

WARM is just one example of the assistance programs available in FirstEnergy’s six-state service territory. Employees should refer customers to, where they can click on the “search assistance programs” button for details.