October 25, 2018

FirstEnergy received special recognition from the Edison Electric Institute (EEI) for excellence in providing service to multisite National Account customers.

The award was presented to FirstEnergy at a recent EEI National Key Accounts Workshop in San Antonio and is based on votes cast by large national customers representing a wide variety of industries, including Costco, The Home Depot, Marriott Hotels, McDonalds, Staples, Target, TJX Companies and Walmart.

“We offer our national accounts customers a one-stop shop to quickly and efficiently resolve issues they might have regarding such areas as energy efficiency education, or power quality, billing or metering questions,” said Sam Belcher, senior vice president, FirstEnergy, and president, FirstEnergy Utilities. “This represents the fourth time FirstEnergy has been honored by EEI for the service we provide our key national accounts and it is rewarding to know that our strong efforts continue to be recognized by customers and the utility industry alike.”

Overall, FirstEnergy manages more than 200 national brands that include retailers, restaurants and other industries, representing tens of thousands of electric meters in the company’s six-state footprint.

The awards for Outstanding National Key Account Customer Service were established by EEI’s Customer Advisory Group, composed of national chain customers who provide feedback, guidance and support to EEI’s National Key Accounts program.  The customer-oriented program allows multisite customers and electric company account representatives to develop efficient energy management strategies that can be integrated into facilities nationwide.