Encouraging Customer Payment Plans, Bill Assistance

September 2, 2020

FirstEnergy residential and business customers who are having difficulty making ends meet are encouraged to contact their utility company to enroll in payment plans or bill assistance programs.

While shutoffs for nonpayment are temporarily suspended due to the pandemic, establishing an affordable payment arrangement or obtaining assistance can help keep balances manageable during this difficult time.

“We understand many customers are in a difficult financial situation because of the pandemic,” said Michelle Henry, vice president, Customer Service. “Customers who have lost income during this crisis may be eligible for assistance that was unavailable to them before, but some of those programs might not be available later, when overdue balances must be addressed.”

Customer service representatives are available to assist residential customers with manageable payment arrangements and can provide them with information on needs-based assistance programs. These programs may include forgiveness of all or part of a customer’s overdue balance, helping them to avoid a large bill that would otherwise be due when the temporary suspension on shutoffs ends.

Customers of our utility companies may be eligible for one or more of the following programs, depending on their circumstances. Use these links to find information on specific programs by company:

For additional program information, visit www.firstenergycorp.com/billassist.

FirstEnergy’s Utilities also have established a customer service team dedicated to assisting business and commercial customers. This team can provide helpful information on available assistance programs and offer payment arrangements if needed. To explore these programs, please contact your utility company and ask to speak with a member of the Small Business Team.