Customer Kudo: JCP&L

Layout Technician-Senior Ray Alicata (l.) and Layout Technician-Senior Lynda Hartmann.

March 29, 2019

Keith Virga, manager, Operations Services, received the following letter commending the efforts of JCP&L employees – including Lynda Hartmann, Operations layout technician-senior in Newton, and Ray Alicata, Engineering Services layout technician-senior in Morristown – in helping to move a power line to resolve a customer’s safety concern.

We would like to express our sincerest thanks to the JCP&L staff and to recognize them for their customer support in relocating a power line on our property.

Ms. Lynda Hartmann and Mr. Raymond Alicata were open to our concerns and showed a true interest in solving an existing safety problem. The work was done in a timely and efficient manner. All workers were very polite, professional and helpful … Our property was left in pristine condition with no residual damage or evidence of heavy equipment.

This service created genuine customer goodwill and satisfaction. Again, thanks to all concerned.

Joseph P. Stanek
Mary Ann Stanek
Branchville, N.J.