FAQs

FirstEnergy pension plan participants now have access to a pension calculation system known as YPR (Your Pension Resource). YPR allows FirstEnergy employees and former employees who have not commenced their pension benefit to run an unlimited number of online pension estimates.

Pension plan participants should have received information on how to access YPR in a letter from Aon (our third-party administrator and actuary) mailed in the fall of 2017 to the home address in company files. As detailed in the letter, to register for YPR:

1. Visit http://pension.hewitt.com/firstenergy
2. Confirm your identity, then
3. set up your account by:
   1. Creating a user ID
   2. Setting up a password
   3. Answering some security questions

Once registered, you can run as many different pension estimates as needed to assist your retirement planning. If you have any questions on registering or using YPR, please contact Aon directly at 1-855-326-8167.

If you:

1. Are no longer an active employee and…
2. Have a vested pension benefit that you have not yet commenced and…
3. Either currently are or will become eligible to commence within the next 90 days, then…

You can contact Aon directly to obtain the necessary paperwork to commence your pension benefit at 1-855-326-8167.  Aon will ask you to verify:

1. Your current mailing address
2. Your marital status
3. Spousal information (if applicable)
4. The first day of the month on which you wish to commence your pension.

Once prepared, Aon will mail the paperwork to your home address. You will complete the paperwork and return it directly to Aon – not to FirstEnergy.

Once a month, Aon sends FirstEnergy a payment file that contains all pension commencements, any changes to participants’ pension amounts and directions for participants’ payments that will end during the upcoming month.  Once we process the payment actions in this file, FirstEnergy will start, change or stop participants’ payments as necessary.

To report the death of a retiree or surviving beneficiary, contact the HR Service Center at HRService@firstenergycorp.com anytime or call 1-800-543-4654, Monday through Friday from 9-3 p.m.

Or you can notify us by visiting our website, firstenergycorp.com:

1. Select Contact Us in the upper right-hand corner.
2. Complete the following fields:
   • In the Related Topic for Inquiry field, select “Human Resources”
   • In the Request Type field, select “Pension/401k”
   • In the Question or Comments area, indicate that you want to notify FirstEnergy that (name), a retiree (or surviving pension beneficiary), has died
   • Enter your First and Last Name and Phone Number
   • Click the Send Email button

Retirement Programs will notify the appropriate persons within FirstEnergy.

Email HRService@firstenergycorp.com anytime or call the HR Service Center at 1-800-543-4654, Monday through Friday from 9-3 p.m.

Call MetLife at 1-888-252-3607 or go to www.metlife.com/mybenefits.

FirstEnergy has arranged for Via Benefits to assist retirees with enrollment into a Marketplace (pre-65) medical plan and Medicare plans (post-65). Via Benefits can be reached at 1-855-535-7156. Their services are provided at no cost to the retiree.

Call 1-855-535-7156 or go to www.my.viabenefits.com/firstenergy.

Call 1-855-535-7156 or go to www.my.viabenefits.com/firstenergy.

To update your mailing address or phone number, please contact the HR Service Center at HRService@firstenergycorp.com anytime or call 1-800-543-4654, Monday through Friday from 9-3 p.m.