FAQs

How do I change or sign up for pension direct deposit?

To change or sign up for direct deposit, complete Form X-901, Pension Benefits – Authorization for Direct Deposit, and send it to the HR Service Center. For a printable copy of the form, click here.

You also can request Form X-901 by contacting the HR Service Center at 1-800-543-4654 or emailing to HRService@firstenergycorp.com.

As stated on the form, mail or fax the completed form to:

Pension Payroll Department
FirstEnergy
800 Cabin Hill Drive
Greensburg, PA 15601
or
Fax to 330-245-5737

What are the advantages of pension direct deposit?

  • It’s convenient. Your pension funds are deposited directly in the account of your choice on the first business day of each month.
  • No waiting on the U.S. Postal Service to deliver your paper check.
  • No risk of misplacing or losing your paper check.
  • No hassle on your part to get it deposited. With direct deposit, FirstEnergy takes care of the hassle and worry.

How do I change my pension's federal tax withholding?

To change the federal tax withholding on your qualified pension, complete IRS Form W-4P, Withholding Certificate for Pension or Annuity Payments. If you are a former executive and have a non-qualified/supplemental pension you will need to request a separate Form W-4 to change the withholding on those payments. To request these forms, contact the HR Service Center at 1-800-543-4654 or email to HRService@firstenergycorp.com.

Or you can request the forms you need via email by visiting our website, firstenergycorp.com:

  1. Select Contact Us in the upper right-hand corner.
  2. Complete the following fields:
    1. In the Related Topic for Inquiry field, select “Human Resources”
    2. In the Request Type field, select “Pension/401k”
    3. In the Question or Comments area, indicate that you want to change your federal tax withholding
    4. Enter your First and Last Name and Email
    5. Click the Send Email button
  3. Retirement Programs will reply with the form(s) you need attached. As stated on the forms, you will need to mail or fax the completed form(s) to:

Pension Payroll Department
FirstEnergy
800 Cabin Hill Drive
Greensburg, PA 15601
or
Fax to 330-245-5737

How do I change my pension's state tax withholding?

FirstEnergy can only withhold state taxes from those states in which we operate. Thus, we can only withhold in Ohio, New Jersey, Michigan, Maryland, West Virginia and Virginia.

To change the state tax withholding on your pension, complete form X-2534, Pension or Annuity Payments – State Tax Withholding Certificate. To request this form, contact the HR Service Center at 1-800-543-4654 or email to HRService@firstenergycorp.com.

Or you can request a form via email by visiting our website, firstenergycorp.com:

  1. Select Contact Us in the upper right-hand corner.
  2. Complete the following fields:
    1. In the Related Topic for Inquiry field, select “Human Resources”
    2. In the Request Type field, select “Pension/401k”
    3. In the Question or Comments area, indicate that you need form X-2534 to change your state tax withholding
    4. Enter your First and Last Name and Email
    5. Click the Send Email button
  3. Retirement Programs will reply with form X-2534 attached. As stated on the form, you will need to mail or fax the completed form to:

Pension Payroll Department
FirstEnergy
800 Cabin Hill Drive
Greensburg, PA 15601
or
Fax to 330-245-5737

How do I access the online pension calculator to run pension estimates?

FirstEnergy pension plan participants now have access to a pension calculation system known as YPR (Your Pension Resource). YPR allows FirstEnergy employees and former employees who have not commenced their pension benefit to run an unlimited number of online pension estimates.

Pension plan participants should have received information on how to access YPR in a letter from Aon (our third-party administrator and actuary) mailed in the fall of 2017 to the home address in company files. As detailed in the letter, to register for YPR:

  1. Visit http://pension.hewitt.com/firstenergy
  2. Confirm your identity, then
  3. set up your account by:
    1. Creating a user ID
    2. Setting up a password
    3. Answering some security questions

Once registered, you can run as many different pension estimates as needed to assist your retirement planning. If you have any questions on registering or using YPR, please contact Aon directly at 1-855-326-8167.

Who do I contact if I want to commence my pension benefit?

If you:

  1. Are no longer an active employee and…
  2. Have a vested pension benefit that you have not yet commenced and…
  3. Either currently are or will become eligible to commence within the next 90 days, then…

You can contact Aon directly to obtain the necessary paperwork to commence your pension benefit at 1-855-326-8167.  Aon will ask you to verify:

  1. Your current mailing address
  2. Your marital status
  3. Spousal information (if applicable)
  4. The first day of the month on which you wish to commence your pension.

Once prepared, Aon will mail the paperwork to your home address. You will complete the paperwork and return it directly to Aon – not to FirstEnergy.

Once a month, Aon sends FirstEnergy a payment file that contains all pension commencements, any changes to participants’ pension amounts and directions for participants’ payments that will end during the upcoming month.  Once we process the payment actions in this file, FirstEnergy will start, change or stop participants’ payments as necessary.

With the recent bankruptcy announcement, is my pension at risk?

It is important to understand that the competitive generation filed for bankruptcy. FirstEnergy Corp., which is the parent company, did not. FirstEnergy Corp. has one qualified single-employer defined benefit pension plan, the FirstEnergy Corp. Master Pension Plan, that covers all employees. As a result, any vested pension obligation remains a FirstEnergy Corp. obligation.

How do I report the death of a FirstEnergy retiree or surviving beneficiary?

To report the death of a retiree or surviving beneficiary, contact the HR Service Center at 1-800-543-4654 or email to HRService@firstenergycorp.com.

Or you can notify us by visiting our website, firstenergycorp.com:

  1. Select Contact Us in the upper right-hand corner.
  2. Complete the following fields:
    1. In the Related Topic for Inquiry field, select “Human Resources”
    2. In the Request Type field, select “Pension/401k”
    3. In the Question or Comments area, indicate that you want to notify FirstEnergy that (name), a retiree (or surviving pension beneficiary), has died
    4. Enter your First and Last Name and Phone Number
    5. Click the Send Email button

Retirement Programs will notify the appropriate persons within FirstEnergy.

How can I verify the amount of my retiree group life insurance?

Call the HR Service Center at 1-800-543-4654 or email to HRService@firstenergycorp.com.

How do I confirm the beneficiary on my group life insurance?

Call MetLife at 1-888-252-3607 or go to www.metlife.com/mybenefits.

Who can assist me with enrollment into a non-Medicare or Medicare plan?

FirstEnergy has arranged for Via Benefits to assist retirees with enrollment into a Marketplace (pre-65) medical plan and Medicare plans (post-65). Via Benefits can be reached at 1-855-535-7156.  Their services are provided at no cost to the retiree.

How do I reach Via Benefits (formerly known as OneExchange and Extend Health)?

Call 1-855-535-7156 or go to www.my.viabenefits.com/firstenergy.

I'm having trouble obtaining reimbursement from Via Benefits. How can I get assistance?

For further assistance after working with Via Benefits directly, contact the HR Service Center at 1-800-543-4654 or email to HRService@firstenergycorp.com.

How do I update my contact information?

To update your mailing address or phone number, please contact the Human Resources Service Center at 1-800-543-4654 or HRService@firstenergycorp.com, Monday – Friday, 8 am to 4:30 pm.