September 13, 2025

Enhancing the My Account Experience on firstenergycorp.com

A cross-functional team made up of employees from Customer Experience, IT and Communications has been hard at work improving how customers manage their electric account on firstenergycorp.com. Their top priority? Making it easier for customers to find what they need—quickly and easily.

What’s New?

Customers logging into My Account will now see a redesigned dashboard that brings key account details together in one convenient place, including:

• Current bill
• Billing history
• Account settings
• Usage information
• Outage reporting and updates
• Helpful links

A new feature, Account Messages, introduces an inbox where customers will receive important updates about their account or available programs.

Mobile-Friendly Navigation

Navigating My Account on a smartphone is now smoother than ever. The left-hand navigation has been replaced with a cleaner, top-of-page menu for a more intuitive experience.

Not Registered Yet?

Customers who haven’t signed up for My Account can do so at firstenergycorp.com/login. Benefits include:

• Pay bills online
• View billing and payment history
• Check account balance
• Set up recurring payments
• Track and analyze energy usage
• Receive email and text alerts
• Manage multiple accounts
• Check outage status

More to Come

These updates are just the beginning. They’re part of a larger website redesign initiative aimed at delivering a more user-friendly online experience. Stay tuned to FirstEnergy Today for future updates as this transformation continues.